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“To whom it may concern at Tuffy’s in Tallahassee Florida, I am finally unwinding from what has been a incredibly challenging tail-end of vacation with my two young children (ages 2 and 4). On our drive home from Winter Haven, FL to just east of Destin, FL, our car began violently shaking. {Please bare in mind our trip home began at 3am with myself (the sole adult) having only 2 hours of sleep. My children were also incredibly tired as they are not accustom to waking at 3am and being strapped in a car for hours on end.} As reluctant as I was to stop, I did. Honestly, I was so insanely tired, the kids would not stop whining and I was playing hooky from work. My eagerness to get home and get the kids settled was beyond urgent. But I stopped. I was disgruntled at my crappy luck but suspected by the "wooden rollercoaster jerking" that my options were limited and the safety of overly-tired offspring superseded my hustled agenda. I stopped at Tuffy’s in Tallahassee, FL. I have no doubt I looked panicked and disheveled as I unloaded my children into the lobby of this service location. I was met with the kind and nonjudgmental employee, Don. He was so sincere in acknowledging my misfortune and relatability of statement: “We’ve all been there”. The professionalism and understanding exuded by Don paralleled the level of compassion I appreciate - and I’m an molecular oncology nurse, so my standards of compassion are pretty high. I was so tired and my typically well-behaved children were challenging my expertise as a parent. They were whining and disruptive and frankly, I was a little to tired to give a shit. In a really crappy moment for me, Don made me feel like he was going to take care of the problem I was presented with. It was so appreciated. His demeanor and kindness were unprecedented for me. As a female, I am well aware of gender stereotypes and knowingly enter auto repair centers anticipating futile attempts at unnecessary upsells. (Yep, we all know they get commission). Don was not that. He was sincere, direct, straightforward and genuinely wanted to help. Don informed me of what my car needed and did not bullshit me on the estimated cost. More importantly for me in that moment, he gave me an accurate length of time for the service. Two hours. Hungry, tired and irritable we waited. Don politely engaged my kids, gave them noveltyTuffy’s merchandise to entertain them (red ball). He informed us of nearby shops and food. He was kind. And all I needed in that moment, besides auto services, was kind. Thoughout the two hours of sitting in the lobby I witnessed him show that same level of compassion and concern to every customer who entered through the door (as well as those that he spoke with via phone). I watched him professionally encourage the mechanics to prioritize services based on customer needs and timeframes. In any role with forward facing customer service, the combination of professionalism and compassion is key. Don exemplified the level of service that exceeds industry standards. I sincerely hope you pass along my gratitude for him on a day that was not my, or my children’s finest moments. ”

Rachel G

Apr 16, 2019 – Ponce De Leon, FL

“Two days ago my check engine light came on and I went to Auto Zone and they detemined VIA a Code that it might be the purge valve (EVAP)...Today I stopped in Tallahassee Tuffys and ask if they would be able to help me. The gentleman at the desk and one of his employees Immediatly looked at my truck and did their own "code" thing...They recommended that the Check Engine Light be reset and that I go to Tallahassee Dodge Parts Dept. and buy a new gas cap First. They were Kind enough to reset my check engine light and I went to Dodge and got my new gas cap. I have not had any further issues. I realize it could be too early to be certain that the problem has been fixed However, if I have further issues with this problem or any other mechanical issues, I am all about TUFFYS !!! It was a breath of fresh air to have someone offer such assistance. ”

Robert Deschner

Jun 13, 2018 – Tallahassee, FL

“I trust these guys. They are someone I would recommend.”

Pat K

May 31, 2018 – Tallahassee, FL

“I made a appointment for an oil change and tire rotation. They were on time did a great job, for good service and great price this is the place to that your auto.”

Gene J

May 11, 2018 – Tallahassee, FL

“I highly recommend this Tuffy's Auto Care Center. They did an excellent job repairing my 2002 BMW 325i(Rack and Pinion). Mr. Bubba and Mr. Don were very professional, thorough, and patient in assisting me with my car. I trust that if I have any automobile issues they will diagnose and repair my car correctly. If you have any automotive issues, I suggest speaking to either one for any of your automotive needs. ”

LaShawn M

Apr 26, 2018 – Tallahassee, FL

“Price was reasonable and they made modest recommendations. Was straightforward and honest.”

Charles S

Feb 01, 2018 – Tallahassee, FL

“When I first moved to Tallahassee Florida, it was so hard finding quality maintenance service for my car. These guys are friendly, affordable at very good quality service. They are not in business to get over on you or lie about what is not necessary. These guys are honest, patient and knowledgeable. If you have to get your vehicle serviced, bring it to Tuffy off North Monroe St. You will not regret it! ”

Tiffanie B

Nov 14, 2017 – Tallahassee, FL